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Elisha Lovelace

6414 North Third Street Chesapeake Beach, Maryland
Phone: 301-855-0655              Email: aelovelace@cs.com

OBJECTIVE
Seeking a full time, permanent position at a management level – focusing on web/marketing communications in the D.C. metro area. A position that will utilize and enhance my current knowledge base of the World Wide Web is desired. A position offering challenge and room for advancement is preferred.

COMPUTER SKILLS
HTML, Netscape Navigator; Internet Explorer; Microsoft Outlook; Cold Fusion; FrontPage 2000; Microsoft Access 2000; Photoshop 6.0; Lotus Notes; Microsoft Word; Microsoft Works; Lotus WordPro; WordPerfect; Microsoft Excel; Lotus 1-2-3; Adobe Acrobat; Adobe Reader; Microsoft PowerPoint; Microsoft Publisher; Retrospect Backup; Peachtree

QUALIFICATIONS SUMMARY
Web Site Development/Coordination
HTML coding of University’s Dynamic Systems Division Web site; acting as liaison between outside vendors and internal departments to ensure integrity and exact compliance to time lines for Web site development and design; development of Cold Fusion applications for University’s internal project management; registration, modifications and renewals of domain names; design and development of web site using FrontPage 2000

Database Development/Management
Development and maintenance of customer information Access database; development and maintenance of Access database to integrate with Cold Fusion; generation of queries and reports for staff as needed; perform data checks on daily basis of maintenance/ updates/ deletions to databases to ensure data integrity; research and implement database software for project tracking to meet company’s needs, including estimating, drafting of proposals and purchase orders, status reports and invoicing; maintaining Paradox database with accurate information on project status; producing daily status reports from Paradox database

Help Desk/Support Services
Provide help desk support to colleagues and clients (as needed) for Microsoft Applications, Netscape Navigator, Internet Explorer, Adobe Reader, Windows 95, Email and any/all other software packages utilized by staff; install hardware (i.e. Zip drives, modems, printers) and software applications as needed; provide training to all new staff for Lotus Applications; provide training to design staff for Retrospect Backup Application; repair virus infections as needed on individual workstations

Customer Service/Project Management
Act as liaison between outside vendors, internal departments and client to ensure exact compliance of schedules; development of estimates and proposals for clients on a per project basis; track and report status of projects as they move from proposal to invoicing; prioritize projects with design and technical departments to ensure completion dates are met; development and implementation of department procedures manual

Contracts and Grants Financial Management
Provided financial input to Contract Manager on thirteen DoD contracts/grants; maintaining monthly spreadsheets analyzing burn rates for each contract/grant; providing suggestions on budget structure and changes as needed; handling procurement against all contracts/grants to ensure funds are available; pulling together quotes and all other information from all participants and assisting in proposed budgeting; writing biographies for key people that will be working on the contract/grant; compiling, editing and updating technical summaries from all involved with contract/grant

EMPLOYMENT HISTORY
University of Southern California, Information Sciences Institute      October 2000 – Present
WebMaster / Contracts and Grants Coordinator

Complete Graphic Service, Inc.      August 1998 – October 2000
Customer Service Manager / Web Site Coordinator

American Cancer Society, National Government Relations Office      February 1997 – June 1998
State Staff Assistant

Complete Graphic Service, Inc.      May 1996 – February 1997
Customer Service Representative

EDUCATIONAL HISTORY
SQL Workshop; Web Site Development; Cold Fusion Workshop; Customer Service Conference; Management of Technical Staff

University Maryland University College -Major: Finance & Human Resources
Fall 2001 Enrollment

Charles Community College - Major: Information Technology
December 1996 – Present